Fintech company, OPay, may have some explanations to do to Nigerians and the Federal Competition and Consumer Protection Commission (FCCPC) as many people are now discovering they have an account in their name with the company even without opening one.
The issue that surfaced on the social media platform, X, on Monday has seen many people coming out to confirm that they are just discovering they have an account with the company through their mobile number.
READ ALSO:Freedom of expression advocates want FG provide internet access for all Nigerians
OPay as a licensed mobile money operator, uses customers’ mobile numbers as their account numbers.
It is, however, unclear yet how people who have not approached the company for account opening are seeing their number as an OPay account with their full names.
Nairmetrics put this claim to test with a phone number that has never been registered with OPay, using a GTBank app and it indeed brought out our Analyst’s full name.
A test transaction was initiated to transfer N200 to the account and it successfully went through.
A debit alert was received from GTB, but the question remains where did the money go?
FCCPC reacts
Reacting to the posts and complaints by the affected people, the Chief Executive Officer of the FCCPC, Mr. Babatunde Irukera, said OPay would have to explain how this is happening and promised to provide an update.
“OPAY is bound to @fccpcnigeria to address and explain this and other anomalies consumers have identified in the last few days,” he said in his X post while responding to posts on the issue.
We’re going to launche investigation – Opay
When Nairametrics contacted OPay for explanations on the issue, the company acknowledged that it had also come across the complaints on X and has started investigations to unravel the mystery.
The company’s Head of Marketing, Kunle Adeyemi, however, noted that some of the affected people might have had interactions with OPay in the past.
“We saw these tweets yesterday and internally we are currently reviewing what transpired as we ensure that all wallet holders are adequately registered. Some people might have had interactions with the platform at one point or the other, it’s important that I get feedback internally based on our investigation before we respond,” he told Nairametrics.
